Terms and Conditions Remote Support

The following are the terms and conditions for the subscribed remote support services. Please read them carefully. They do not affect your statutory rights. By subscribing to our Remote Support service you are entering into a contract with us. The terms and conditions below are important and set out our obligations to you and what you are agreeing to:

  1. About US : we are the ‘Computer Gurus Ltd’ registered in England with Registration No 5142185. In these terms and conditions , reference to “We” and “Us” are to Computer Gurus Ltd. If you wish to contact us our email address is contact@computergurus.co.uk or write to ‘39 Blackthorn Avenue , Tunbridge Wells, TN4 9YD’ and this is our registered address.
  2. DATA BACKUP : You are responsible for ensuring that all data and information on your computer or other hardware is saved and appropriately backed up before we access your system. WE WILL NOT BE RESPONSIBLE FOR ANY LOSS OF DATA, INFORMATION OR RECORDS.
  3. REMOTE SUPPORT 24/7
    1. We will use reasonable amount of skills and care to resolve device problem you refer to us, you accept we may not be able to correct your problem using our remote support service due to circumstances beyond our control. Monday, Wednesday and Thursday are the busiest days so services might be delayed until 5 pm .
    2. In the event that it is not possible, we will discuss alternative method with you in order to fix your problem, including our in-house service. In this case a call out service charges will be applied according to our regular price structure as on our website.
    3. We rely on the information you give us to provide this service such information should be complete and as accurate as possible to enable us to effectively resolve your problem.
    4. Broadband Internet connection is required for remote fix.
    5. A third party software is required to be downloaded either from our company website or direct from the third party remote access software providing company such as TeamViewer or LogMeIn. Which you may uninstall after session ends.
    6. We only support genuine Microsoft, Apple or Android operating software.
    7. If require an administrator password with full privileges must be provided to access the device. You can change this password at the end.
  4. LIABILITY EXCLUSION
    1. We cannot be responsible or liable to you in relation to any service regarding;
    2. any loss or corruption of data, information or records;
    3. any loss of goodwill, or any loss of (or interruption to) business or contracts;
    4. any failure by you to follow our reasonable advice, recommendations or instructions;
    5. any losses you may suffer arising from your use of (or failure to use) any anti-virus software;
    6. any loss that is not reasonably foreseeable.
  5. DATA PROTECTION
    1. We will ask you the details about certain information which require us to perform service which may include your address, phone number with incoming calls enable and a valid email address.
    2. Any data collected from you will be treated as confidential and will be used solely for our own records.
    3. Your data protection and privacy rights regarding information we may collect are protected by Data Protection Act.
    4. We may disclose your information to the extent that we are required to do so by law.
  6. PAYMENT
    1. Computer Gurus Remote Support Service is a subscription based service which can be subscribed for at least 12 months and paid either by monthly regular instalments or one off full payment.
    2. Monthly payments must be paid by setting up a direct debit/Standing Order instalments.
    3. Any unpaid instalment for one month will be collected with next month due date and liable for a small late fee.
    4. You can cancel Direct Debit/Standing Order for giving us a one month notice.
    5. Any changes to your bank details should be notified to us by in writings.
  7. WARRANTY
    1. Computer Gurus Remote Service carry a ONE MONTH warranty on expertise ONLY.
    2. In case of recurrence of the same problem we had fixed or any fault which is connected to the service provided we will either try again to fix the problem at no extra charge or if we cannot fix the problem we will refund your money in full for the service performed.
    3. This excludes faults caused by the failure of other components after the support is given.
    4. Or by faults caused through the incorrect use of software or downloaded material.
    5. Or by faults arising from accidental damage or incorrect use of the product.

End of Terms and Conditions for Remote Support