Terms & Conditions
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Company No: 05142185
7 Yew Tree Road, Tunbridge Wells, TN4 0BD, United Kingdom
Tel: 0189 2529999
Email: help@computergurus.co.uk
1. Services
Computer Gurus Limited (“the Company”) provides computer repair, diagnostics, maintenance,
software installation, and IT support services, whether on-site or remotely, as agreed with the client.
2. Quotations & Acceptance
All quotations are valid for 30 days unless stated otherwise. Acceptance of a quotation, instruction
to proceed, or payment constitutes full acceptance of these Terms & Conditions.
3. Payment Terms
Payment is due within the period stated on the invoice. All sums must be paid in cleared funds.
The Company reserves the right to retain equipment or suspend services until full payment is received.
4. Late Payment
Late payments may incur statutory interest under the Late Payment of Commercial Debts (Interest)
Act 1998 at a rate of 8% per annum above the Bank of England base rate, together with fixed
compensation (£40–£100 depending on invoice value) and reasonable recovery costs.
5. Fraud, Bank Transfers & Authorisation
The client confirms they are authorised to use the payment method provided. Payments are accepted
in good faith. The Company shall not be liable for losses arising from unauthorised or fraudulent
payments where reasonable checks have been undertaken.
6. Refund Policy
Refunds, where applicable, shall only be made to the original paying bank account.
7. Data Responsibility & GDPR
Clients are solely responsible for backing up all data prior to service commencement. Access is
handled in accordance with UK GDPR and the Data Protection Act 2018.
8. Equipment Storage & Disposal
Devices not collected within 30 days of notification may incur storage fees.
After 60 days and reasonable attempts to contact the customer, we reserve the right to dispose
of or sell the device under the Torts (Interference with Goods) Act 1977.
9. Warranty
Repairs carry a 30-day workmanship warranty excluding misuse, updates, or unrelated faults.
10. Limitation of Liability
Liability is limited to the value of services provided. No indirect or consequential loss is accepted.
11. Termination
Services may be refused or terminated where unlawful or abusive behaviour is suspected.
12. Third-Party Branding Disclaimer
Computer Gurus Limited is an independent repair and IT support provider.
Any reference to third-party trademarks, logos, or brand names is for identification and compatibility purposes only
and does not imply authorisation, endorsement, or partnership.
13. Governing Law
These Terms are governed by the laws of England and Wales.
By proceeding, the client accepts these Terms & Conditions in full.