Privacy Policy

1. Who We Are

Computer Gurus Limited (“we”, “us”, “our”) is the data controller for personal data we process
and is committed to protecting your privacy.

2. Information We Collect

• Name, address, email, and telephone number
• Billing and payment details
• Device and system information
• IP address and website usage data
• Support tickets, emails, and communications

3. How We Use Your Information

• Provide computer repair and IT support services
• Process payments and invoices
• Communicate with you about services
• Provide remote support (with consent)
• Meet legal and regulatory obligations
• Prevent fraud and unauthorised access

4. Lawful Basis for Processing

• Contract
• Legal obligation
• Legitimate interests
• Consent (where required)

5. Data Sharing

We do not sell your data. We may share data with trusted third parties such as payment providers,
hosting services, accountants, and legal advisers where necessary.

6. Data Retention

• Financial records: 6 years
• Support records: up to 3 years
• Website enquiries: up to 12 months

7. Data Security

We use appropriate technical and organisational security measures to protect your personal data.

8. Your Rights

You have the right to access, correct, erase, restrict, or object to processing of your data.
You may also lodge a complaint with the ICO (www.ico.org.uk).

9. Cookies

We use cookies to improve functionality and analyse traffic. See our
Cookie Policy for details.

10. Remote Support

Remote access is only used with your consent and is limited to the requested support session.

11. Changes to This Policy

This policy may be updated from time to time. The latest version will always be available on our website.

12. Contact Us

Email: help@computergurus.co.uk
Phone: 0189 2529999