FOLLOWING ARE THE STANDARD TERMS AND CONDITIONS USED BY “COMPUTER GURUS LTD” PLEASE READ THEM CAREFULLY, THEY WILL NOT AFFECT YOUR STATUTORY RIGHTS , BY USING OUR SERVICES YOU AGREE WITH OUR TERMS OF SERVICE.
Computer Gurus Ltd provides computer repair services, computer help and advice and mobile phone repair services at customers home, office or any public place. Services are provided as a one off repair or advice either over the phone or on-site, by appointment only.
By ordering a service from Computer Gurus there is a contract formed between you and Computer Gurus provided we accept your order request.
By ordering a service from Computer Gurus you agree to accept our Terms & Conditions set out within this contract.
“Computer Gurus Ltd” or “Computer Gurus “ or “Guru” “we”, “US” means a team member of company Computer Gurus Ltd .
Computergurus.co.uk is a trademark registered to company Computer Gurus Ltd all rights reserved.
“You” means an individual or a company signing a contract with us to provide a service to them.
“Hardware” a tangible part of computer which is necessary to perform a particular function in side computer.
“Software” a computer program owned by you either license to you or third party.
“On-site” means a service provided to you at your choice of place either home, office or public place
“data” means any electronic documents belongs to you
“Certified Engineer” means a well-trained person certified by Computer Gurus internal training department.
All customers are obliged to pay the amount agreed immediate after the work is completed. For new customers computer Gurus reserve right to take payment onsite however for regular customers an invoice can be sent but this invoice must be paid within due date.
Recurring Payment Plan
If customer choose to setup a monthly payment plan, the agreed amount must be paid on 1st day of every calendar month either by direct debit or standing order .
No-Fix No-Fee Policy
At Computer Gurus we endeavour to fix computer problem but in some circumstances we if we are unable to fix the problem due to lack of knowledge or lack of expertise we will not charge you for the service, however if we are unable to fix the problem due to any reason caused by you , you are still liable to pay the service charges in full.
Computer Gurus provide services strictly by appointments. Appointments, appointments are made in a 2 hour windows time frame which cover us for a travel time.
Cancellation of appointment
Appointment can be cancelled over the phone or via email at least 2 hour notice prior to commence the work or appointment time.
We provide 3 months limited warranty of the work we do , warranty can only be claim if the same issue happened again but the problem is not caused by miss use of the system .
All hardware supplied by Computer Gurus have 6 months limited warranty, if within 6 months parts pail to operate we will supply and fit the part free of charges.